Frequently Asked Questions
Everything you need to know about our Indigenous-designed footwear and accessories.
How do I determine my correct size?
Most of our mukluks and moccasins run true to size, but since natural suede and leather stretch over time, we recommend sizing down if you are between sizes for a snug, comfortable fit.
What is your shipping policy?
We offer standard and expedited shipping options across North America. Orders typically process within 1-2 business days, and you will receive a tracking number via email once your package departs our warehouse.
How do I care for my natural hide footwear?
To preserve the quality of your footwear, we recommend using a high-quality leather or suede protector spray before your first wear. Avoid complete submersion in water and clean gently with a specialized brush.
What is your return and exchange policy?
We offer a 30-day return window for unworn items in their original packaging. Please visit our online returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your products made by Indigenous artists?
Yes, we are proud to collaborate with Indigenous artists through our Storyboot Project and various design partnerships, ensuring that traditional artistry and cultural stories are at the heart of our brand.
Do you offer a warranty on your products?
We stand behind our craftsmanship. Manitobah offers a limited warranty against manufacturing defects for up to one year from the date of purchase with valid proof of payment.